What is music on hold?

Music on Hold is a short music clip that plays to callers while they are put on hold. It can be any type of music. We have classical, instrumental, pop, and rock. The first thing a caller usually asks when put on hold is how long do I have to wait? With our music on hold, the caller can relax and know they will not have to wait for a long time.

Why does hold music sound so bad?

Most music on hold sounds bad because it needs low-quality codecs to play on old analog phones. Sometimes it's like old 8-bit video game quality music.

Will your hold music works with my phone system?

Our hold music will work with any analog or digital phone system. With our Music On Hold Convert Tool, you will get files working well with your system.

How much does it cost for hold music?

With a single license fee, music on hold costs $29 for a pack of three tracks. Add liked tracks to the Shopping cart, proceed to checkout, and complete your payment. Download WAV / MP3 files just in seconds.

What is the beep sound I hear, and will it stay after the purchase?

That beep sound is a watermark protection from illegal use. It's present in a preview only, and purchased music has a crystal clear sound without it.

Can I customize on-hold music for my business?

Yes, customizing on-hold music to align with your brand identity is a great way to enhance the caller's experience. You can edit/cut and add voice-over to Melody Loops on-hold music. Consider incorporating your company message, important information, and announcements.

How can I adjust the volume level for on-hold music?

You can adjust the volume level using Melody Loops Convert Tool for on-hold music. To use the tool, click the On Hold button on the music download page.

What equipment do I need for on-hold music?

To play music on hold, you typically need a phone system or a dedicated on-hold device that connects to your phone system. Consult with a telecommunications professional for specific requirements.

How do I upload on-hold music to my phone system?

The process of uploading on-hold music varies depending on the phone system you use. Typically, you can upload audio files through a web interface or a designated administrative portal provided by your phone system provider.

What file format should on-hold music be in for phone systems?

Commonly supported audio file formats for on-hold music include MP3, WAV, and OGG. Check your phone system documentation or consult with your provider to determine compatible file formats. You can find the supported phone system in the right column here ->.

How long should the music on hold be?

The ideal length for music on hold is typically between 30 seconds to two minutes, allowing for a repetitive but not overly monotonous experience.

How often should I update my on-hold music?

Updating your on-hold music periodically, such as every few months or on special occasions, can keep callers engaged and prevent monotony, ensuring a fresh experience for repeat callers.

Can I use popular songs as on-hold music?

Using copyrighted music for on-hold purposes usually requires obtaining proper licenses or permissions to avoid copyright infringement. You are welcome to use our best royalty-free music specifically designed for on-hold service.

Can I use on-hold music with a virtual phone system or VoIP?

Yes, virtual phone systems and Voice over Internet Protocol (VoIP) solutions usually support on-hold music. However, the implementation process may vary depending on the specific service provider and platform.

On Hold Music Royalty Free Download WAV MP3

Royalty free on hold music for business phones, IVR, and call centers

Add royalty free music on hold to your business phones and call centers.
Increase caller retention by up to 74% by minimizing clients’ churn.
The on-site Convert Tool prepares MP3 or WAV files for your exact phone system.
Select melodies you like and purchase a license to use them without extra fees or royalties.
Money-back guarantee if the export does not work with your system.

Confident hold music helps callers stay patient while they wait. This collection focuses on warm, positive instrumentals. Edits loop seamlessly and include button endings for clean starts and stops.

Most tracks are instrumental around 60–100 BPM. Exports are ready for PBX and cloud phone systems. Keep messages short—brief service notes or greetings work better than ads. The Convert Tool provides common phone presets (µ-Law or PCM at 8 kHz mono).

Featured tracks & composers

Successful Company — by Giraffe Music — ideal for reception and welcome messages; calm and professional tone.
Calm Tech — by MediaM — steady pulse under IVR menus and info prompts; keeps callers oriented.
Touch Of Hope — by DPmusic — perfect for clinics or salons; gentle piano loops smoothly in 2–3-minute cycles.

How we prepare the audio

Curated by the MelodyLoops team with phone projects since 2013.
Loudness set around −16 to −18 LUFS after conversion with peaks ≤ −3 dB and checked mono compatibility.
Loops tested for clean joins; a short pre-roll is available for IVR systems that trim starts.
Exports verified at 8 kHz mono (µ-Law/PCM) to meet vendor limits and file size caps.

Proven in real setups

Tested on 3CX, RingCentral, FreePBX, Zoom Phone using the profiles below.
Voice prompts stay clear with music set 6–9 dB lower; names and extensions remain intelligible.

License & support

Each order includes a license PDF with your business details.
Compatibility guarantee — refund if the export fails on your system.

Optional MP3 & WAV testing before licensing

You can optionally test how our on-hold background music sounds on your phone system before licensing. Visit this section to download a few short MP3 or WAV samples for internal testing. These free examples help confirm format and volume levels before purchasing the full version.

FAQ – Music On Hold

What is the beep in previews, and will it remain after purchase?
The beep is a preview watermark only. Purchased files are crystal clear.

Can I customize on-hold music with trimming or a voice greeting?
Use loop or short versions for quick edits, then add a brief voice message between loops.

Can I test on-hold music for free before buying?
Yes. You can download a few free MP3 or WAV samples from our Free Music Downloads page to check how they sound on your phone system.

Which file format does my phone system need?
Common profile: WAV, 8 kHz, mono, µ-Law or PCM. Select the preset in the Convert Tool.

How do I upload the file to my PBX or virtual system?
Go to Music on Hold (MOH) section in your portal → upload the file → save and apply. Names may differ by vendor.

Does this work with VoIP and cloud PBX?
Yes, most VoIP systems support custom on-hold audio if you follow their format limits.

How long should a track be to avoid gaps?
30–120 seconds with verified loop points work well. Enable looping in your system.

Should I add marketing messages while callers wait?
Keep messages short and useful — hours, status, tips. Avoid long promos.

Do I need mono or stereo?
Use mono to avoid phase issues and reduce file size.

Why does audio sound distorted after upload?
PBX resampling can cause artifacts. Limit peaks to −3 dB and match sample rate exactly.

How often should I refresh the playlist?
Every few months or for holidays to reduce listener fatigue.

Will I receive proof of licensing?
Yes, a license PDF with your business details is available after purchase.

Can I use the same track across offices?
Yes, within the same company license you may use it on several numbers.

On Hold Music

Download royalty free on hold music and obtain a license for commercial use: