Keep customers on the line while waiting for an answer:
Add music on hold to your business phones and call centers
Increase caller retention by up to 74% by minimizing clients' churn.
The on-site converter will make files exactly for your phone system.
Select liked melodies and purchase a music license to use them without paying additional fees and royalties.
We will refund your money if you don't like how it works.
Frequently Asked Questions
What is the beeep sound I hear, and will it stay after the purchase?
That beep sound is a watermark protection from illegal use. It's present in a preview only, and purchased music has a crystal clear sound.
Can I customize on-hold music for my business?
Yes, customizing on-hold music to align with your brand identity is a great way to enhance the caller's experience. You can edit/cut and add voice over our on-hold music. Consider incorporating your company message, important information, and announcements.
How can I adjust the volume level for on-hold music?
You can adjust the volume level using our Convert Tool for on-hold music. To use the tool, click the On Hold button on the music download page.
What equipment do I need for on-hold music?
To play music on hold, you typically need a phone system or a dedicated on-hold device that connects to your phone system. Consult with a telecommunications professional for specific requirements.
Will I get a license confirmation for my business phone system?
After purchase, you will be able to download a license confirmation with your business details to show your phone system provider that the music is legally purchased and you can use it.
How do I upload on-hold music to my phone system?
The process of uploading on-hold music varies depending on the phone system you use. Typically, you can upload audio files through a web interface or a designated administrative portal provided by your phone system provider.
Commonly supported audio file formats for on-hold music include MP3, WAV, and OGG. Check your phone system documentation or consult with your provider to determine compatible file formats. You can find the supported phone system in the right column here ->.
How long should the music on hold be?
The ideal length for music on hold is typically between 30 seconds to two minutes, allowing for a repetitive but not overly monotonous experience.
How often should I update my on-hold music?
Updating your on-hold music periodically, such as every few months or on special occasions, can keep callers engaged and prevent monotony, ensuring a fresh experience for repeat callers.
Can I use popular songs as on-hold music?
Using copyrighted music for on-hold purposes usually requires obtaining proper licenses or permissions to avoid copyright infringement. You are welcome to use our best royalty-free music specifically designed for on-hold service.
Can I use on-hold music with a virtual phone system or VoIP?
Yes, virtual phone systems and Voice over Internet Protocol (VoIP) solutions usually support on-hold music. However, the implementation process may vary depending on the specific service provider and platform.
Can I include on-hold music in a call queue or IVR system?
Yes, on-hold music can be integrated into call queues or interactive voice response (IVR) systems. This enhances the caller experience while they wait to be connected to a specific department or representative.
How can I get free hold music to try?
You can download free music on hold to test how it works with your phone system with our free music downloads. Find a liked track, and download it as an mp3 or wav file (with the Longoloops tool).
Background music on hold reassures callers and potential customers that they are connected and that the company cares about them, all while ensuring that even the wait is enjoyable with good music playing.
An Effective Tool for Customer Relations
If it’s a caller tune hold, then it is important that the tune you select feels like a warm greeting. Choose a soft and merry tune, or perhaps a jingle specific to your business.
More than seventy percent of callers, on average, are put on hold when calling a business. This means that for more than half of your existing and potential customers are going to inevitably go through this. You can actually use this small timeframe to your advantage.
Do Not Advertise
This is a common mistake. The whole idea of good background music on hold is that you empathetically communicate to the caller that all phone lines are busy and that the customer service agents will get to you as soon as they can. If you fill that gap playing recordings of your ads, chances are that people are going to cancel the call. They did not call you to have you talk about your services while you put them on hold. Imagine how you would feel if you’re calling to complain about service quality and you get to hear advertising gimmicks while on hold.
Nothing That Would Ramp Up Their Mood
When it comes to picking out a tune, make sure that you get one that sounds light and ‘feel-good’. If the mix on your on hold phone setting is aggressive, even if slightly so, a person who has some concerns about your product or service may be subconsciously influenced to be even more aggravated. There’s ample research on that. On hold music is just another behavioral cue you can use to your advantage.
It is very important that you download a good tune and play that mp3 & wav continuously so that the caller understands that the business is sensitive towards their needs as well.
On hold music file requirements for phone systems
Modern phone systems use music files suitable for working with old analog phones for compatibility and playback capabilities. Some support MP3, but most require 8-bit / mu-Law WAV files.
With Melody Loops, you can download music files for the following phone systems and requirements:
CCITT G.711 u-law
WAV, 8-bit, 8000 Hz, mono.
3cx
WAV, 16-bit, 8 kHz, mono, PCM, under 100 MB.
8x8
WAV, 16-bit, 44.1 kHz, stereo, PCM, under 10 MB.
Aircall
MP3, 16-bit, 44.1 kHz, stereo, under 10 MB.
Asterisk
WAV, 16-bit, 8 kHz (8000 Hz), mono, µ-Law (mu-Law) for USA/Canada/Japan, a-Law for Europe/World.
Avaya
WAV, 16-bit, 8 kHz, mono, PCM, up to 30 sec, under 0.5 Mb
Cisco
WAV, 8/16-bit, 8/16/32/44/48 kHz, mono/stereo, PCM / µ-Law.
Comcast Business
WAV, 16-bit, 8 kHz, mono, PCM.
Dailpad
MP3, 16-bit, 44.1 kHz, stereo, under 10 Mb.
Elastix
WAV, 16-bit, 8 kHz, mono, PCM.
FreePBX
WAV, 16-bit, 8 kHz, mono, mu-Law.
GoTo Connect
WAV / MP3, 8/16-bit, 8/16/32/44.1 kHz, mono/stereo, PCM /µ-Law.
Grasshopper
MP3, 16-bit, 44.1 kHz, stereo, under 10 Mb.
Mitel
WAV, 8-bit, 8 kHz, mono, mu-Law.
Ooma Office
WAV, 16-bit, 44.1 kHz, stereo, PCM, under 5 Mb.
Panasonic
WAV, 16-bit, 8 kHz, mono, PCM, up to 80 Mb.
Polycom
WAV, 8-bit, 8 kHz, mono, mu-Law
RingCentral
WAV, 8-bit, 8 kHz, mono, µ-Law, up to 20 Mb
ShoreTel
WAV, 8-bit, 8 kHz, mono, µ-Law, up to 6.385 MB.
Skype for Business
WAV/WMA, 16-bit, 8/16 kHz, mono, PCM.
Telus
WAV, 16-bit, 8 kHz, mono, PCM.
trixbox
WAV, 16-bit, 8 kHz, mono, µ-Law.
Vodafone Business
WAV/MP3/WMA, up to 10 minutes.
Vonage
WAV, 16-bit, 44.1 kHz, stereo, PCM.
XBLUE
WAV, 16-bit, 8 kHz, mono, PCM, up to 5MB.
Zoom Phone
WAV, 16-bit, 44.1 kHz, stereo, PCM.